LOCAL STANDARD SHIPPING
All standard shipping orders will be mailed via Singpost unless otherwise stated and will take 2-4 days but minor cases delay up to 3 weeks. Tracking is not available for standard shipping, photo of the parcel may be provided upon request at the time of order. We will not be held responsible for lost parcels therefore opting for Registered/Courier shipping is highly recommended, which tracking number will be provided.
LOCAL REGISTERED SHIPPING
All registered shipping will be mailed via Singpost unless stated otherwise and takes 3-5 working days. Tracking number will be provided.
LOCAL COURIER SHIPPING
Orders with courier delivery will be mailed via our selected courier service providers and usually arrives the next working day. Parcels are delivered to your doorstep and a tracking number is provided. If no one is available to receive the parcel and your letterbox is full/too small, a delivery advice will be left to arrange for re-delivery or collection at your nearest post office.
INTERNATIONAL SHIPPINGWe do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
Approximate shipping times (does not include weekends/public holidays):
a) USA ~ 15 to 35 business days (tracking system available)
b) Rest of the world ~ 15 to 60 business days (tracking system available in some instances)
Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there is no tracking updates for more than 30-60 business days.
This may especially be true during the busier holiday seasons at the year's end (November to December months).